Job Description

This position is for a resort in Northern Ontario

***Must be legally entitled to work in and reside in Canada to be considered***

The Role

Reporting to the General Manager, the Housekeeping Manager manages and oversees the housekeeping operation at both our property in accordance with established company standards, policies and procedures. The ideal candidate must be passionate about cleanliness, striving for excellence and uniquely focused on providing an exemplary rooming experience for our guests. You will join an outstanding team that is passionate and committed. You are comfortable operating in a busy, and both indoor and outdoor environments where you will impact the continued success of the business. Your energy and enthusiasm are infectious. People enjoy being around you because you are friendly, confident and approachable. You possess a flexible, hands-on attitude, exceptional communication and team building skills and a genuine passion for exceeding guest expectations for cleanliness.

Key Responsibilities
Manage the scheduling and daily operation of the Housekeeping team
Assist with hiring and recruitment of housekeeping staff
Responsible for training and development of staff
Responsible for adhering to budgets regarding scheduling, amenity and linen procurement and subsequent reporting
Responsible for inventory and purchasing of housekeeping cleaning supplies and other operational supplies
Ensure rooms and public areas are cleaned as required by business and staffing levels
Perform room inspections in accordance with property standards
Provide daily hands-on assistance and guidance to housekeeping team
Ensure all staff are working in a cooperative and efficient manner in accordance with property standards
Attend weekly manager meetings
Coordinate repairs or deficiencies with the Maintenance Manager
Clear communication with Front Desk on room cleanliness through PMS system and housekeeping communication app
Work with the Human Resources coordinator using established employee performance evaluations
All other duties as assigned by the General Manager

Requirements
High school diploma, G.E.D. or equivalent
3-5 years of experience in a supervisory role
Experience in all aspects of customer service and people management
Demonstrated ability to lead and direct a team
Strong working knowledge of hospitality industry principles, methods, practices, and techniques
Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
Flexible with standard working hours based on business levels and check-in / check-out requirements
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to respond quickly in a dynamic and changing environment

Other duties as assigned

Supervision & Budget Authority
This role entails supervisory authority and some budgetary authority

Physical Environment
Environment can be fast paced and noisy
Requires both indoor and outdoor work
Required to be on your feet 80-100% of your shift
Ability to perform extensive walking, bending, kneeling, lifting, reaching, and stretching
Working conditions vary based on time of year
Ability to lift 25-50lbs

Valid Canadian work permit and/or Canadian residency required

Dedicated Management housing at a nominal fee
Meals on shift

Job Types: Full-time, Permanent

Salary: $60,000.00 per year

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Experience:

• Hotel Housekeeping Management: 2 years (required)

Work Location: On the road

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