Job Description
Job description
.EMC Global Industrial Inc is looking for dynamic bilingual (English & French) candidates, who have a taste for challenges and for whom customer experience is a priority! The Sales Representative is responsible for answering customers calls , providing quality customer service and meeting productivity targets. We offer the opportunity to learn and use your abilities and talents by performing tasks that will give you a sense of accomplishment for a rewarding career.
WHAT WE OFFER
- Work from home option available
- Option to physically work on-site available from our contact center located in Sainte-Julie Montreal (Qc)
- Working hours are from 8:00 AM to 4:00PM Monday to Friday
- A dynamic and welcoming work environment
- Comprehensive and paid training
- Job stability
Responsibilities
- Taking customer calls / answering customer emails.
- Sending customer related documents and products manual
- Promote products and services according to the customers’ needs
- Answer after-sales service questions
- Listen to customers, analyze their needs offer adapted solutions and seize sale opportunities
- Build customer loyalty by offering adapted services and targeted offers
- Reach productivity and quality objectives
- Promote and offer appropriate products and services
- Take appropriate action and show ownership
Qualifications
- Excellent oral and written communication skills in English and French
- Bilingualism (English and French) is an oblication
- Customer-focused, positive attitude and empathetic
- Patient and attentive; excellent listening skills
- Courtesy, patience and energy are important qualifications for this position
- Excellent communication skills and good analysis
- Ability to work in a computer environment (basic knowledge of Windows and Internet browsing)
- Ability to do many tasks simultaneously
- Ability to work in an ever-changing computer environment
- Punctuality and respect for work schedules
Job Types: Full-time,
Job Types: Full-time, Permanent
Salary: From $25.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
Schedule:
Education:
- Bachelor's Degree (preferred)
Experience:
- Telemarketing: 2 years (preferred)
- sales: 3 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Shift availability:
Work Location: Remote
Job Type: Full-time
Salary: From $20.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
Schedule:
Work Location: Remote