Job Description

Job description

.EMC Global Industrial Inc is looking for dynamic bilingual (English & French) candidates, who have a taste for challenges and for whom customer experience is a priority! The Sales Representative is responsible for answering customers calls , providing quality customer service and meeting productivity targets. We offer the opportunity to learn and use your abilities and talents by performing tasks that will give you a sense of accomplishment for a rewarding career.

WHAT WE OFFER

• Work from home option available
• Option to physically work on-site available from our contact center located in Sainte-Julie Montreal (Qc)
• Working hours are from 8:00 AM to 4:00PM Monday to Friday
• A dynamic and welcoming work environment
• Comprehensive and paid training
• Job stability

Responsibilities

• Taking customer calls / answering customer emails.
• Sending customer related documents and products manual
• Promote products and services according to the customers’ needs
• Answer after-sales service questions
• Listen to customers, analyze their needs offer adapted solutions and seize sale opportunities
• Build customer loyalty by offering adapted services and targeted offers
• Reach productivity and quality objectives
• Promote and offer appropriate products and services
• Take appropriate action and show ownership

Qualifications

• Excellent oral and written communication skills in English and French
• Bilingualism (English and French) is an oblication
• Customer-focused, positive attitude and empathetic
• Patient and attentive; excellent listening skills
• Courtesy, patience and energy are important qualifications for this position
• Excellent communication skills and good analysis
• Ability to work in a computer environment (basic knowledge of Windows and Internet browsing)
• Ability to do many tasks simultaneously
• Ability to work in an ever-changing computer environment
• Punctuality and respect for work schedules

Job Types: Full-time,

Job Types: Full-time, Permanent

Salary: From $25.00 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking

Schedule:

• Monday to Friday

Education:

• Bachelor's Degree (preferred)

Experience:

• Telemarketing: 2 years (preferred)
• sales: 3 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Shift availability:

• Day Shift (preferred)

Work Location: Remote

Job Type: Full-time

Salary: From $20.00 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking

Schedule:

• Monday to Friday

Work Location: Remote

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