Job Description

Team Leader: Full Job Description

Reporting to Store Manager, your role is fundamental to Chatime’s success and includes a variety of duties. Our Team Leader manages store operations, driving financial success, building great teams, and creating a meeting place for your customers in your community. You delight and uplift our customers and your team by connecting on a human level. You impart knowledge and build experience to your team members every day and in every way so they can learn quickly and be given future career opportunities.

Our Team Leaders are able to achieve these aspirations, by leveraging our brand and business practices. Always remember that it’s not just about building sales, but it’s also about doing the right thing for your team members, your store, and your community.

Key Qualifications:

• 1+ years of proven successful food and beverage (Bubble Tea) experience required
• Management experience is an asset
• Strong customer service skills
• Enjoys working independently and in a team setting
• Excellent communication and interpersonal skills
• Self-motivated, organized, and excels under pressure in a fast-paced environment
• Establish and maintain positive working relationships with all Chatime employees
• Must be able to work flexible hours including morning, late nights, weekends, and holidays

Job Duties:

• Supervise day to day store operations, making sure that checklists are completed on a daily basis and troubleshoot store issues.
• Motivate, encourage, and coach the team to achieve company targets and goals by regularly acknowledging wins and address any performance issues with any team member.
• Assist in planning and achieving financial goals such as labor costs and beverage/food costs
• Assist in training new Tearistas and develop existing team
• Contributes and provides input for staff evaluations and supports for promotion readiness.
• Implement and communicate all new menu changes, new offerings and promotions
• Able to enforce and comply with Chatime Standard Operating Procedures
• Assist in inventory management (ordering, delivery, stock rotation and monthly inventory)
• Responsible for daily cash procedures (management of cash till and safe) and avoiding daily cash shortages and ensuring there is enough coins at the safe.
• Ensure high standards of guest experience are maintained and resolve guest complaints
• Enforce employee compliance to store's health and safety policies and procedures
• Possible lifting of up to 25 kg

Required education:

• High school graduate or higher
• Food handler and First Aid certification considered an asset but not required

Job Types: Full-time, Part-time, Permanent

Salary: $16.00-$18.00 per hour

Additional pay:

• Tips

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Food & Beverage (Bubble Tea): 1 year (required)

Job Type: Full-time

Salary: $16.00-$18.00 per hour

Benefits:

• Discounted or free food
• Flexible schedule
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

COVID-19 considerations:
We are only open for takeout and delivery. Plexi glass are placed at the cash and receiving area. Screening for COVID-19 is mandatory for all workers before shift. Masks, gloves and sanitizers are provided

Experience:

• Food & Beverage (Bubble Tea): 1 year (required)

Work Location: In person

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