At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Are you up for the challenge? If so, consider the following opportunity:

What you'll be doing:

• Provide expert level support related to core network technology within our service provider client networks, including switching and routing technology. This includes support of MPLS, layer 2 and layer 3 protocols such as BGP, OSPF, IS-IS, multicast routing, etc.
• Perform technical analysis of client networks related to support, audits and proactive maintenance.
• Provide support related to access technology deployments within client networks, including Metro Ethernet, Firewalls, and wireless access points.
• Provide Tier3 support to our ISP clients and diagnose and resolve service impacting issues, with the understanding that at times this work may be required after regular business hours.
• Execute scheduled maintenance activities on customer core networks with the understanding that this work is typically performed during early morning time slots.
• Participate as a member of our team responding to customer support requirements during regular business hours between 9am – 5pm Eastern Monday - Friday and on a rotating oncall shift between the hours of 12pm – 8pm Eastern Monday - Friday.
• Participate in a rotating on-call schedule and respond to client escalations after-hours.
• Participate in pre-sales efforts with sales team related to new network opportunities. This includes pre-sales meetings, sales engineering efforts and building technical documents.
• Promote a positive attitude and present a professional and expert level of support for clients.

What you'll bring:

• 5-10 years minimum job experience in ISP network environment.
• Expert level knowledge in network design.
• Expert level knowledge of MPLS, OSPF, IS-IS, BGP, Multicast, IPv6, and other related layer 2 and layer 3 network protocols.
• Expert level knowledge in network support and troubleshooting.
• Minimum 2 year’s experience with Linux Operating Systems.
• Strong written and verbal communication skills.
• Strong documentation skills.

Schedule: Full time
Shift: Day
Length of Contract: No Selection
Work Location: 7 Innovation Drive (7747), Dundas, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 289303

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes: Digital & Technology