At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

You’ll lead a tight-knit team in a rapidly growing area of our consulting business. It’s a high-profile role, in which you’ll have plenty of opportunities to lead teams and generate sales with new and existing clients. As you do, we’ll support you in developing deep subject matter expertise so you can deliver on and exceed client expectations.

Your key responsibilities

Here, you’ll handle a wide portfolio of clients, each with their own backgrounds, strengths and ambitions, so no two days will be the same. That could mean working to improve our customers’ IT, HR, Customer Service, Facilities, Risk, Legal or other capabilities through ServiceNow. Wherever you find yourself, you’ll be making a visible impact on projects that cross boundaries and challenge conventional wisdom to encourage transformation. You’ll often work on-site, facilitating interesting conversations and presenting to executives of large companies, so you’ll need to personally understand and influence our clients. This also means that you’ll need to be ready for regular travel.

Skills and attributes for success

• Acting as a leader across all aspects of ServiceNow project and solution delivery
• A customer-focused approach to work demonstrated by using a deep understanding a client’s environment and directing project teams to tailor improvement strategies and transformative opportunities precisely to their specific circumstances.
• Support the sales process, RFI & RFP responses, with responsibility for the overall ServiceNow solution
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospective clients
• Work with the wider EY ServiceNow organisation on opportunities where ServiceNow is required
• Provide expert advice to clients and internal teams on the ServiceNow application and how this can be used to address business problems
• Drive continuous improvement of implementation methodology and service offerings based on client experience
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
• Providing trusted advice on how digital transformation and technology enablement can lead to improved performance
• Identifying sales opportunities to generate new business

To qualify for the role you must have

• Previous experience in Consulting or Industry roles involved in ServiceNow operations, management and projects
• Track record of responding to complex client needs with compelling proposals which deliver business value in a market-competitive manner
• Experience in leading client engagements through pre-sales, sales, delivery and expansion
• Proven capability in leading project teams, supervising and coaching staff and engaging with clients
• An ability to manage the financial, resourcing, planning, risk and quality aspects required to deliver a successful client technology programme.
• A comprehensive understanding of the ServiceNow platform and how it can support a client’s digital strategy with an ability to explain how the ServiceNow platform impacts a client’s business processes
• Clear desire and demonstrated capability to learn and grow in your own career, and to mentor staff and colleagues in support of their careers
• The ability to meet strict deadlines and other targets both individually and as the leader of multiple teams
• The confidence and experience needed to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
• A flair for identifying and capitalizing on new offerings and revenue streams

Ideally, you’ll also have

• Formal ServiceNow certifications
• Experience in continuous improvement of implementation methodology and service offerings based on client experience
• Experience with ServiceNow capabilities other than IT, including Risk, Cyber, Global Business Services, HR and Financial management
• Expert knowledge of presentation tools and exceptional presentation skills
• Strong communication skills – written and oral, virtual and face-to-face
• Seasoned Project and Programme Management skills

What we look for

We’re interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways nurture growth. You’ll also need excellent communication and negotiation skills. We’ll look to you to have the ability to express big ideas to influence C-suite leaders while also having technical skills to architect the right solutions for clients. If you’re ready to take ownership of a team that’s poised to take the industry by storm, this role is for you.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. From our actions to combat systemic racism and our advocacy for the LGBT+ community to our innovative Neurodiversity Centre of Excellence and Accessibility initiatives, we welcome and embrace the diverse experiences, abilities, backgrounds and perspectives that make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY Way of Work and your health and safety

EY Way of Work recognizes flexibility in the way we collaborate, innovate and deliver with the ability to work in-person and remotely. To support a healthy and safe in-person working environment, EY has implemented various layers of health and safety controls while working in the office or at client or other locations. A critical component of EY’s workplace safety program includes our COVID-19 vaccination policy which requires all personnel to be fully vaccinated against COVID-19 unless an accommodation based on a reason protected by human rights legislation is provided.

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