Role Impact:

To deliver a consistent and outstanding level of customer service to clients by actively seeking out opportunities to provide assistance and support. To ensure that property rules and standards are observed by maintaining a highly visible and reassuring presence through their assigned patrol and post duties. To act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming property environment. The successful candidate will work all shifts including afternoons, evenings and weekends.

What you will deliver:

• Provide outstanding service to customers and clients, while assisting with safety concerns, illness or emergencies etc…
• Maintain compliance with and enforce property standards, rules and regulations in a reasonable manner;
• Protect the property by performing highly visible patrols of assigned patrol areas/zones and positively engage with clients on a continual basis;
• Work closely with other departments, especially Guest Services, to provide customer service support, respond to and have accountability for the resolution of customer concerns/complaints;
• Remain vigilant for signs of criminal and/or suspicious behaviour and initiate the appropriate steps to report/follow up as per operating guidelines;
• Remain prepared to respond to crime, disturbances, fire and other emergency situations as stated in (SOP) and Emergency Response Plans;
• Where authorized to do so, respond to crimes that have occurred and ensure appropriate law enforcement authorities are summoned;
• Report and follow up on hazards and/or deficiencies identified during the course of duty
• Inspect fire equipment and escalators daily;
• Respond to medical emergencies and provide first aid, CPR or AED support until medical professionals arrive;
• Maintain a detailed memo book and prepare incident reports on all matters dealt with using CF's standard report-writing program;
• Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner, by enforcing the Trespass to Property Act;
• Support of JH&S program to ensure occupational safety is prioritized and effectively practised throughout all areas of property operations;
• To provide after-hours lock-up and morning open-ups;
• Complete CF Serve and Secure program with annual recertification;
• Complete procedures related to building operating hours and traffic management programs
• Perform other duties as assigned.

What your strengths are:

• A great teammate with strong interpersonal skills;
• Customer service focused;
• Strong communicator, verbal and written;
• Demonstrate sound judgment, discretion and overall decision-making skills;
• Able to use tact and diplomacy in dealings across a range of settings and situations;
• Able to work in an exciting, fast-paced environment.
• Solid understanding of emergency and standard operating procedures;
• Ability to maintain and enforce access control procedures;

What you need to succeed:

• Post-secondary education in Law Enforcement/Security or equivalent;
• Minimum one (1) year of shopping centre security experience preferred;
• Provincial Security License is required;
• Current CPR/First Aid Certification;
• Knowledge of Trespass to Property Act;
• Sound knowledge of Occupational Health and Safety Act;
• WHMIS and other safety courses an asset;
• Knowledge of applicable federal, provincial and municipal legislation and regulations;
• Good digital literacy (Microsoft Office, Google Suite) is required;
• Prior work experience in a customer service environment is a definite asset;
• Knowledge of crowd control in emergency situations and emergency events;