Job Description:
Position: Manager, Clinical Resource Team – Allied Health Resources and Scheduling Office
Status: Permanent Full Time
Department: Professional Practice and Clinical Resource Team
Posted Date: May 15, 2023 – May 29, 2023, 11:59 PM EST
Salary Band: $104,350 - $156,550 (Salary band placement commensurate with experience)
A New Kind of Health Care for a Healthier Community. That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.
If you are passionate about your career, motivated to improve the health of the community, committed to excellence, quality and patient safety consider joining our Better Together team!
Job Description:
Reporting directly to the Director, Professional Practice and Clinical Resource Team, the Manager of Clinical Resource Team (CRT) – Allied Health Resources and Scheduling Office leads a team of allied health and staff in the scheduling office who provide support to leaders and clinical teams to meet their staffing needs. In addition to managing the allied health staffing resource pool, the CRT Manager will provide support, guidance, and advise to the various discipline specific committees to help advance their initiatives related to standards of care and policies, professional practice, models of care, recruitment and retention strategies, and professional development.
The successful candidate with previous management experience, will excel in operational effectiveness; is committed to patient-centred design; and has a passion for leading workplace environment transformation within an inter-professional setting. The CRT manager will work in partnership with patient care managers (PCMs) to understand the needs and challenges of clinical teams. In addition, the CRT Manager will maintain relationships with internal and external partners and clinical staff, who provide staffing relief for THP.
We are seeking a dynamic and collaborative leader who has a demonstrated history of achieving results; leading people through complex change and who is able to think critically and strategically in a fast-paced environment. Further, the successful candidate consistently demonstrates our values of compassion, excellence and courage when leading the delivery of an exceptional patient experience.
Leadership Responsibilities:
- Plan, coordinate and effectively manage resources (e.g. financial, human, physical space, equipment and materials) in alignment with the Hospital’s strategic plan
- Oversee the quality of care delivered by the team in collaboration with the Clinical Educators
- Review, analyze and apply program performance data to support decision-making and continuous quality improvement
- Manage all aspects of employee relations including: human resource planning; recruitment, performance management; coaching/mentoring and professional development
- Actively support the development of the Professional Practice Program through participation in work internal and external to THP
- Support staff engagement and workforce resource planning, including retention and recruitment strategies to ensure stable workforce within the CRT
- Lead staffing calls to ensure that all clinical areas at THP have adequate staffing support, to decrease overall risk related to patient safety
- In collaboration with the director, design and implement initiatives that support and align with the strategic plan for the organization
Qualifications:
- Regulated Health Professional in Ontario; in good standing
- Baccalaureate degree required
- Master’s degree required (e.g. Health Administration, Leadership, Quality)
- Minimum of three years of leadership experience in clinical operations, preferably in a hospital setting
- Excellent performance and attendance record required
- Excellent oral, written and non-verbal communication skills
- Ability to navigate ambiguity in a complex and fast-paced environment
- Solid understanding and experience in using quality improvement methodologies to improve care delivery, clinical efficiencies, etc
- Proven success in managing changing and transforming workplace culture
- Strong organizational and time management skills and proven ability to manage multiple, competing priorities
- Proven ability to implement and sustain best practices to enable the team to provide high quality and safe care to our patients
- Ability to create and foster an inclusive environment that achieves results by valuing, supporting, and rewarding collaboration and cooperative working relationships
- Proven ability to coach/mentor staff, role model leadership behaviours, and resilience
Skills and Abilities
- Effective change management skills
- Proven leadership, team and consensus building
- Well developed management skills
- Superior skills in building and maintaining relationships internally and external to THP
- Strong critical thinking, decision making, problem solving, negotiation and conflict resolution skills
- Superior communication skills, including ability to have crucial conversations and coaching conversations as needed
- Evidence of ongoing professional development
- Commitment to evidence-based practice and quality improvement
- Good project management processes/skills
- Ability to thrive in a multi-disciplinary, diverse environment
- Ability to navigate complex change, and lead people in an ever changing and ambiguous environment/context
- Strong coaching, mentoring and educating skills
- Builds effective working relationships and political savviness
- Superior skills in motivating others to understand new approaches in the delivery off health care services
Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca
Notes to applicants:
If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity.
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.
Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.
As a condition of employment, we require all staff to be fully vaccinated for COVID19, in addition to other vaccinations required by the Public Hospitals Act.