Job Description

Killarney Mountain Lodge and Canada House are premier hospitality properties located in the beautiful natural setting of the northern shores of Georgian Bay. The properties offer both upscale and rustic accommodations, fine dining, and a range of outdoor recreational activities to guests from around the world. We are seeking an experienced and dynamic General Manager to work along side our executive team and oversee the day-to-day operations of these properties and provide exceptional guest experiences.

Key aspects of the role are to lead and motivate the management team, ensure we are delivering excellence in customer experience, achieve key performance metrics, proactively mitigate business risks and maximize opportunities. The GM acts as an ambassador for the organization, building relationships with key partners, stakeholders, as well as current and potential guests.

Key Areas of Responsibility

· Oversee all aspects of the operations, including front office, housekeeping, food and beverage, maintenance, marina, group events, and recreational activities, to ensure the highest standards of guest satisfaction are met.

· Attract and retain key managers with the right skills, abilities and cultural fit.

· Create an environment in which the management team is able to thrive, leveraging the unique skills, experience and expertise of each team member and recognizing their achievements and contributions to the success of the organization.

· Ensure that all staff members are trained alongside our Excellence Program and motivated to deliver excellent service to guests.

· Develop and implement effective strategies for the properties to achieve revenue, occupancy, and profitability goals.

· Manage the budget and financial performance of the properties, including monitoring expenses, revenue, and profits, and taking appropriate corrective action as needed.

· Working in conjunction with the senior executive team to ensure proper financial systems, processes, protocols and control are in place and consistently complied with.

· Develop and maintain relationships with key stakeholders, including vendors, suppliers, and local community members.

· Ensure compliance with all relevant laws, regulations, and health and safety standards.

· Develop and execute marketing and promotional initiatives to attract new guests and retain existing ones.

· Maintain accurate and up-to-date records and prepare regular reports on the properties' performance for senior management.

Requirements:

· Preferably a Bachelor's degree in hospitality management, business administration, or a related field.

· 5+ years of experience in hotel or resort management, with a proven track record of delivering excellent guest experiences and achieving financial goals.

· Strong leadership skills, with the ability to motivate and develop staff members.

· Excellent communication and interpersonal skills, with the ability to build relationships with guests, staff, and stakeholders.

· Strong financial acumen and budget management skills.

· Ability to work independently and make sound decisions in a fast-paced, dynamic environment.

· Strong organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.

· Experience with marketing and promotion of hospitality properties.

· Knowledge of health and safety regulations and compliance requirements.

If you meet these requirements and are passionate about hospitality and providing exceptional guest experiences, we encourage you to apply for this exciting opportunity as the General Manager of Killarney Mountain Lodge and Canada House.

On site accommodation provided

Job Types: Full-time, Permanent

Salary: $80,000.00-$90,000.00 per year

Benefits:

• Discounted or free food
• On-site gym

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Killarney, ON P0M 2A0: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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