Who We Are

London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada’s largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support the wellness of the populations we serve. LHSC delivers both local and regional services, including the Children’s Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000, dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time.

Patient Access is a key contributor to continuous improvement at LHSC with a particular focus on adopting standardized and disciplined approaches to optimize patient flow. Patient Access collaborates with internal and external partners to ensure our patients receive care in the best location for their clinical care needs at each step of their care journey.

The primary role of Patient Access is to facilitate and monitor the flow of patients and maximize patient throughput with a focus on bed management across all inpatient services and the emergency department (ED). This includes facilitation of activities associated with predictive care, repatriations and demand/capacity decisions. Patient Access acts as a resource to clinical leaders.

In addition to corporate bed flow and management, Patient Access facilitates the timely consult or transfer of patients regionally through a standardized repatriation / transfer process. Patient Access works closely with its regional partners to load-level care access and ensure patients are receiving the most appropriate level of care closest to home.

Patient Access is an internal partner working with clinical unit staff and leaders to:

• provide first line and predictive response regarding capacity issues,
• provide support and guidance with respect to decisions regarding patient placements and care locations, and
• collaborate with clinical unit staff and leaders regarding organization-wide information that influences optimal patient placement decisions.

What the Role is

Reporting to the Senior Director, Office of Capacity Management, the Director of Patient Access and Flow within the Office of Capacity Management will be a transformational leader accountable to optimize patient flow across the organization, community and region through strategic planning, operational execution and relationship management. You will organize program activities, direct resources, execute operational initiatives, formulate policies & procedures, and strategically plan for the future. The successful individual will be an experienced change leader with in depth understanding for how an acute care centre operates, with a proven record of working closely and collaboratively with all levels of leadership, staff and external stakeholders to build relationships that will support optimal flow of patients across the entire organization and region. This role is also pivotal to translating decisions of our senior leaders into execution to achieve the necessary outcomes while ensuring your team and program are aligned with LHSC’s mission, vision and values, to successfully achieve our strategic objectives. The Director will focus on achieving targeted outcomes and the effective and efficient use of resources within the hospital, community and region to support patient centred care.

The Director is responsible for using an integrated data-driven and standardized strategic approach to foster the timely and efficient movement of patients, inclusive of surgical same-day-admission patients. This leader will engage and lead teams accountable for patient flow, and enable effective coordination and communication between stakeholders to develop care transition plans and facilitate patient placement. The Director must have exceptional leadership and negotiation skills to foster strong relationships and engage key stakeholders to deliver efficient transfer processes, ensuring ease in accessing key services. Core competencies for this role include experience in leading change, using and integrating data into daily and longer-term decision making, and having an agile approach to strategic decision making in support of excellence in patient care.

You will demonstrate strong business acumen including management of multi-million dollar operating and capital budgets. This leader will have exceptional analytical and critical thinking skills that contribute to identifying problems and issues, evaluating the interdependence of decisions, questioning and challenging the status quo, and designing and implementing processes and standards for improvement.

You foster a healthy, safe and engaging work environment where others have meaningful opportunities to contribute, collaborate, and cooperate to achieve results. You inspire and motivate your leaders and teams by aligning with our mission, vision and values and modelling performance and service excellence. Spotting and developing talent is a strength, as is your ability to coach, mentor, support and challenge others to achieve professional and personal goals.

LHSC is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the Hospital, inclusive of our Staff and Patient experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on location, as required.

NOTE: this role is required to be on-call on a rotational basis.

Who You Are

• You are self-aware of own assumptions, values, principles, strengths and limitations
• You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
• You engage and support others to foster development, personal goals and encourage a healthy organization
• You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
• You facilitate an environment of collaboration and cooperation
• You create connections, build partnerships and networks
• You demonstrate a commitment to the organizational vision, mission, values and service excellence
• You are a transformational thinker that encourages and supports innovation
• You have exceptional analytical skills that contribute to effective decision-making
• You are self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills

What You Will Bring with You

• Successful completion of a recognized Master’s Degree in business or health profession; will consider applicants who are currently enrolled and working towards this Master’s program*
• Minimum of 8 to 10 years’ leadership experience, preferably in progressively more responsible leadership positions
• Minimum five (5) years' previously related demonstrated experience and understanding in a healthcare-related discipline
• Previous leadership in Access and Flow preferred
• Member of the Canadian College of Health Leaders (CCHL) who have, or are in process of attaining the Canadian Health Executive (CHE) Select certification program preferred
• Fluent and computer literate with computer systems such as email and Microsoft Office applications (MS Word, Excel & PowerPoint
• Demonstrated ability to attend work on a regular basis

• Consideration for an interview will be given to a Baccalaureate and prior experience assessment; proof of Master’s enrolment will be required should candidate be successful

London Health Sciences Centre fosters a culture of patient and staff safety whereby all employees are guided by LHSC's Mission, Vision, Values and Code of Conduct.

LHSC is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and LGBTQ2+ persons. We are committed to providing persons with disabilities equal opportunities and standards of goods and services, and are also fully compliant with the Accessibility for Ontarians with Disabilities Act (2005), as applicable.

Submission Requirements (please submit in one MS Word document)

• Cover Letter, Resume and Listing of Education, Credentials and Certifications

As part of the assessment process applicants may be required to complete a written examination or test. Please be advised that reference checks may be conducted as part of the selection process.

Successful candidates will be required to complete a health review which includes providing vaccination records or proof of immunity against Measles, Mumps, Rubella, and Varicella (Chicken Pox), Hepatitis B, Tetanus/Diphtheria/Polio; Meningitis. In addition, candidates will need to provide documentation of Tuberculosis Skin testing and a completed COVID vaccine series (two vaccines).

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 3 months.