Operations Manager - Ottawa International Airport (YOW)

We are currently looking for an Operations Manager- Ottawa International Airport

Reporting to the General Manager, Operations, the Operations Manager is responsible for daily management and oversight of airport operations within checkpoints. The role holder provides clear direction and holds employees and direct reports accountable to high performance standards while providing motivation towards achieving operational excellence. By fostering interdepartmental connectedness, this role ensures excellence in deliverables and Key Performance Indicators (KPIs) while ensuring passenger safety and client satisfaction.

TASKS AND DUTIES

Oversee day to day checkpoint operations
Guide and support operations team to ensure daily operational effectiveness
Oversee and manage all aspects of site planning, organizing, training, monitoring, and achieving the overall performance expectations of client, stakeholders, and GardaWorld
Ensure site operations comply with GardaWorld, client and stakeholder, operational and security procedures, policies, and programs
Foster connectedness and collaboration between administrative and operation sectors through timely communication
Conduct directed oversight on screening positions and procedures
Maintain strong relationships with CATSA, union, employees, and other stakeholders
Ensure and oversee document completion in compliance with internal and client expectations
Monitor operational performance metrics and suggests operational improvements
Identify required performance improvements by analyzing data and best practices
Make timely, informed, and realistic recommendations for change and implementation
Use relevant information to prepare budgets and schedule forecasts
Assist General Manager, Operations in long term strategic planning
Assist with internal investigations including but not limited to breach, infiltration tests, security events, human resources events, training events, professional conduct events and attendance events
Develop and implement Screening Point Managers schedules and tracks all vacations and time off
Promote occupational health and safety at screening checkpoints
Support colleagues with investigation, response, and adjudication of level one grievances
Direct, motivate, and coach the performance of direct reports
Perform SITT clock audits
Other Duties as required

EDUCATION AND SKILLS REQUIRED

University or College Degree in Business Management or other related discipline
Minimum two (2) years of management experience
Proficiency in Microsoft Office (Microsoft Word, Microsoft Excel, and Microsoft Outlook)
Knowledge and understanding of Collective Agreements
Strong strategic development and analytical skills
Ability to work in a 24/7 fast paced environment
Excellent time management skills and ability to multi-task and prioritize work
Excellent written, verbal and communication skills
Ability to excel in stressful situations
Strong organizational and planning skills
Previous experience in Unionized environment is an asset
Familiarity with internal systems, such as GSKED and CATSA s LMS system is an asset
Bilingual in English and French is an asset