Operations Manager - Kingston

We truly believe that where you work matters!

If you want to love going to work every day because of the amazing work environment, we have an award-winning Corporate Culture (not to mention that we have an amazing, fun group of employees working for us). Check it out here: https://paladinsecurity.com/about-us/our-culture/.

At Paladin, you will find a supportive, fast-paced, team environment within a dynamic industry offering unwavering attention to quality while providing our candidates and employees with an award-winning culture. We trust in your ability and give you the tools, support, and resources to thrive at your job. Come work in a fast-paced environment with great people who value your input, take ownership of their work, and produce great results.

The branch leader is responsible for branch management with all aspects of Paladin 24/7 security business portfolio. This position will oversee a diverse team to demonstrate to them the Paladin difference. We believe in promoting from within, respecting people and their differences and providing a high quality of service. This position will allow you to empower staff and to manage multiple portfolios of clients and security guards.

Why Choose Paladin:

• Opportunity to gain experience in position that encompasses all areas of Human Resources (Talent Acquisition, Labour Relations, Benefits, Payroll, Employee Relations, Engagement)
• Benefits & Other Perks
• Flexible Work Schedule
• Opportunity to develop as a Security Professional

Job Description:

• Assist in developing, implementing, and executing projects, with an emphasize on long-term strategic planning and thorough collaboration with team members
• Work closely with Directors, Executive Vice President, and other Departments
• Communicate and advise the People & Culture Lead and Labour Relations Manager on union grievances
• Lead the re-launch and prioritization of Paladin’s special coverage portfolio of business, including related inside sales opportunities
• Carry out routine critical gap analysis of security programs to detect deficiencies and liabilities
• Interpret KPI reports and implement operational adjustments

Qualifications:

• Managerial experience with a demonstrated history of progressive management responsibilities
• Experience with managing security programs, operational and scheduling coordination
• Experience in security account management best practices, general property management, and call center support services; a professional security or property management designation is an asset
• Well-defined business acumen, including definable experience in negotiation, conflict resolution, and large-scale team management
• Proven ability to build and maintain strong internal and external working relationships
• Must have a reliable working vehicle
• Working knowledge of appropriate legislation and provincial / national standards on fire safety, security, and protection of privacy

Paladin Security is one of Canada’s Best Employers. We have been awarded for our outstanding corporate culture, approach to management and our customer service. Join our winning team today!

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.