Job Description

Tour Operations Coordinator

Position: Operations Coordinator

Term: Full time

Level: Entry-Mid Level

Reporting to: Operations Manager

Closing: Nov 15th

Start Date: ASAP. May 22nd, June 1st.

COMPANY OVERVIEW

Discover Canada Tours specializes in providing the best experiences in Western Canada through continuously developing innovative year-round tours. We focus on adventurers of all ages by committing to provide our guests with unforgettable, authentic travel and sightseeing experiences for the best value. Our objective is to share our love of Canada with the world! Our adventurers are always our top priority and we strive to give each and every adventurer “the time of their lives”.

Founded as a division of Uniglobe Specialty Travel Ltd. in 2005, DCT is a local family owned and operated business located in downtown Vancouver. Over the years we have evolved to accommodate a diverse array of adventurers from all corners of the world. Our portfolio of brands under Discover Canada Tours include: Discover Canada Student Adventures, Destination Snow, West Trek, West Trek Social Club, and most recently Discover Vancouver Tours.

We are looking for passionate people who bring a commitment for excellence and teamwork to join us. We believe in a culture where opening your eyes to the diversity of new places and cultures allows both our young and mature travelers to return home with vivid and meaningful memories and new friendships that expand the global community. We believe that culture is the compass to success and so it is woven into everything we do.

What we offer:

• Working in a small family company that is constantly innovating and evolving
• Multi-cultural team
• Competitive salary and benefits package
• Annual training - be constantly learning
• An open, friendly and energetic work environment where every voice is heard
• Travel on all of our tours and Fams with our activity suppliers
• Discounts on personal travel
• Team events and excursions
• Opportunity to grow within the company

Our Core Values:

• Live the Adventure

Work hard, Play Hard attitude to all life’s adventures.

• Teamwork is dreamwork

Working as an accountable and collaborative team allows us to achieve the impossible. When our goals are achieved we celebrate together!

• Go the extra mile

Our Adventurers come first so we aim to give them the “time of their lives” on our trips. We are committed to going above and beyond to achieve this belief.

• Have fun doing it

We believe in the importance of a well balanced and healthy lifestyle. Life is an adventure and we should be having a fun time living it.

• Be good, do good

We are committed to initiatives benefiting society, the environment, local residents and economy, all while preserving the destinations in which we travel.

JOB DESCRIPTION

Reporting to the Operations Manager, the Operations Coordinator will be primarily responsible for ensuring assigned tour preparation requirements are met.

You will assist the team with tour coordination and logistics of assigned destinations. The Coordinator will interact effectively with all of our suppliers, customers and partners and have the ability to ensure operations requirements and deadlines are met.

Responsibilities include but are not limited to:

• Responsible for tour operations of assigned destinations including management of all hotel reservations, activities, tour details, itineraries, rooming lists, passenger lists, activities, rental lists, waivers, meals, payment follow up, and general seat management.
• Know your tour destinations inside out which includes traveling on each of your assigned tours
• Keep track of supplier cancellation & information submission deadlines ensuring that they are adhered to and that we do not incur any penalties.
• Support Sales team with any queries regarding and related to current ongoing operational requirements and/or requests from clients.
• Preparation of daily and weekly guide itineraries for assigned destinations
• Ensure activity rates are updated in our booking system and manage them by adding/canceling as required.
• Assist with loading the tour information of your assigned destination in the booking system, make adjustments where necessary and quality check to ensure all information and prices are correct on the website.
• Administrative duties related to ensuring all the all tour information is updated across all relevant Operational spreadsheets
• Be familiar with uploading tours into our booking system, Fareharbor and ensure you are familiar with all booking procedures.
• Assist in answering phones and helping walk-in clients
• Assist with monitoring logistics, including but not limited to coach and ferry bookings

Support Duties

• Weekend departure support and on-call duties on a rotational basis.
• Assistant Tour Guide and Chaperone Roles as Required
• It is important for all our staff to travel on our tours in order to understand the products and services we offer

• Assist the sales department in answering phones and helping walk-in clients
• Oversee weekday scheduled tour departures as required. *See Tour Departures*

Tour Bags:

Pre-Tour - Assisting with updating documented guidelines for tour bag preparation including training Operations interns and quality checks, ensuring inventory for tickets, vouchers etc. Assist with tour bag preparation. Post tour - Ensure all items are returned (i.e. phone, credit card, etc) and contact guides for any missing items. Assist with delivering tour bags into the office/depot/departure on an as-need basis.

Tour Departures –

When assigned, ensure that departures run smoothly by assisting with the preparation of signs, tour bags, etc. and bringing everything needed to departures. Assist with crowd control, manage the bus departures, and drop off supplies / equipment as needed. It is very important to follow company protocol with departures procedures and that the guides are adhering to all policies (i.e. wearing company uniform, standing at the entrance of the bus to meet and check in all passengers)

Position Requirements:

• College diploma or University degree with a focus in Travel & Tourism preferred
• Minimum of one to two years operations experience within a tour operator environment
• Canadian travel experience
• Criminal record check with vulnerable sector

Position Attributes: WHAT WE ARE LOOKING FOR!

• A passion to take full ownership of your position and take opportunities to a new level
• Willingness to go above and beyond and be a dynamic team player within organization
• A strong communicator, enthusiastic, optimistic, accommodating, energetic, verbal and active within a team environment. Strong command of English.
• Ability to influence while building friendly and positive relationships
• A terrific collaborator, able to partner effectively across teams to arrive at the best solutions
• Able to thrive in environments with a certain amount of ambiguity and that evolve rapidly in response to a changing external environment
• Must be results focused, have attention to detail, excellent organizational skills, able to meet tight deadlines and work well under pressure
• Enjoy working independently, creative, strategic, loves thinking outside the box
• Self motivated and positive, professional approach to customer service
• Commitment to the company's objectives and values
• A great colleague - the kind of person people love working with, open to sharing your experience with and seeking growth opportunities from others

Application Process

• Please send a resume and a short cover letter explaining why you are interested in this position to graham@discovercanadatours.

Job Types: Full-time, Permanent

Schedule:

• Day shift

Ability to commute/relocate:

• Vancouver, BC V6A 4C7: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: One location

Expected start date: 2023-05-22

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