Job Description

Name: Tour Departures and Operations Assistant - Part time

Position: Departures Coordinator and Operations Assistant

Level: Part Time/Seasonal Entry level position ( Shift Work)

Reporting to: Operations Manager and Fleet Supervisor

Schedule: Thur to Monday. Starting time will vary depending on the time the tours depart but will typically be from 7:30am - 3:30pm

Start date: ASAP - June 1st, 2023 (Training to start in May if available)

Are you a hard worker who LOVES TO TRAVEL and HAVE FUN? If so, look no further, as a full-service Travel Management company we offer excellent travel perks in addition to a lively and fun office environment with plenty of opportunity for advancement.

COMPANY OVERVIEW

Discover Canada Tours specializes in providing the best experiences in Western Canada through continuously developing innovative year-round tours. We focus on adventurers of all ages by committing to provide our guests with unforgettable, authentic travel and sightseeing experiences for the best value. Our objective is to share our love of Canada with the world! Our adventurers are always our top priority and we strive to give each and every adventurer “the time of their lives”.

Founded as a division of Uniglobe Specialty Travel Ltd. in 2005, DCT is a local family owned and operated business located in downtown Vancouver. Over the years we have evolved to accommodate a diverse array of adventurers from all corners of the world. Our portfolio of brands under Discover Canada Tours include: Discover Canada Student Adventures, Destination Snow, West Trek, West Trek Social Club, and most recently Discover Vancouver Tours. We are looking for passionate people who bring a commitment for excellence and teamwork to join us.

What we offer:

• Travel on all of our tours and Fams with our activity suppliers
• Discounts on personal travel
• Team events and excursions
• Working in a small company that is constantly innovating and evolving
• Multi-national team
• Competitive salary and benefits package
• Annual training - be constantly learning
• An open, friendly and energetic work environment where every voice is heard

JOB DESCRIPTION

Reporting to the Operations Manager and Fleet Supervisor, the Departures and Operations Assistant will be primarily responsible for ensuring that everything runs smoothly at departures and assisting the Operations Team and Supervisor in preparing all of the tour information and supplies for the Tours and Tour guides.

Specific responsibilities include:

• Tour Departures:
• Bring all of the required tour information and supplies to the departure location. Assist the tour guide with checking guests in, getting waiver forms signed, contacting any guests that have not arrived, managing the crowd of passengers, etc.
• Sales support if there are guests that are looking to book on the tours
• Operations Support
• Assist with the management of the inventory of tour supplies, equipment, clothing etc. Ensuring that everything is returned in a timely manner and taking action for any missing items.
• Responsible for organizing and unpacking the camping equipment in the summer months
• Assist with managing on tour/activity food inventory, doing supply shopping and vehicle packing
• Assist with cleaning/washing buses on certain days as needed
• Assist with organizing and running client BBQ’s, sporting events, and other special events
• Assisting with tour bag preparation and performing quality checks, ensuring inventory for tickets, vouchers etc are in the bad. Post-trip ensure the bags are returned
• Yard and Fleet Support:
• Help with cleaning and unpacking the buses on Mondays after your departures shift
• Unpacking and sorting out camping gear.
• Sales Support:
• Assisting with sales (at the store front or at Canada place) through answering phone calls, emails, street sales or walk-in clients, all while providing top level customer service
• Tour Guiding:
• Opportunities to assist on leading certain tours and activities will be available. These duties will fall under a tour guide contract should you qualify and choose to participate in them

Position Requirements:

• Highschool diploma is required
• College diploma or University degree is an asset
• Experience in the Travel & Tourism industry is an asset

Position Attributes: WHAT WE ARE LOOKING FOR!

• A passion to take full ownership of your position and take opportunities to a new level
• Willingness to go above and beyond and be a dynamic team player within organization
• A strong communicator, enthusiastic, optimistic, accommodating, energetic, verbal and active within a team environment. Strong command of English.
• Ability to influence while building friendly and positive relationships
• A terrific collaborator, able to partner effectively across teams to arrive at the best solutions
• Able to thrive in environments with a certain amount of ambiguity and that evolve rapidly in response to a changing external environment
• Must be results focused, have attention to detail, excellent organizational skills, able to meet tight deadlines and work well under pressure
• Enjoy working independently, creative, strategic, loves thinking outside the box
• Self motivated and positive, professional approach to customer service
• Commitment to the company's objectives and values
• A great colleague - the kind of person people love working with, open to sharing your experience with and seeking growth opportunities from others

Application Process

• Please send a resume and a short cover letter explaining why you are interested in this position to graham@discovercanadatours.

Job Types: Full-time, Part-time, Seasonal
Part-time hours: 20-40 per week

Schedule:

• Day shift

Ability to commute/relocate:

• Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: One location

Expected start date: 2023-06-01

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