ONTARIO VETERINARY MEDICAL ASSOCIATION

JOB DESCRIPTION

TITLE: Member Services Ambassador

(Salary Range $42,500 - $49,500)

SUPERVISORS TITLE: Manager of Member Services

POSITION SUMMARY:

Under the supervision of the Manager of Member Services, the incumbent acts as a key point of contact for OVMA member enquiries and is responsible for assisting in the administration of a variety of member service programs including annual the annual membership renewal campaign, member onboarding, the digital OVMA conference experience, and serving as an ambassador at relevant OVMA events and on-campus work with student veterinarians.

OVMA has adopted a hybrid work policy that allows team members flexibility in choosing their work location based on role and responsibilities. Staff are currently primarily working from home, and in the Milton office one day per week, at this time. This arrangement is evolving based on public health conditions.

POSITION DUTIES AND RESPONSIBILITIES:

The OVMA member services team is, collectively, members’ and potential members’ first point of contact as they reach out to the association to inquire about membership or accessing services. This requires a broad understanding of the association, its services and industry relationships.

• As part of the member services team, the Ambassador answers incoming member inquiries regarding OVMA member services and benefits and subsequently refers questions to staff as required.
• The Ambassador assists with a number of annual projects, including member renewals, conference registrations and regularly updating member information changes as needed in OVMA’s database.
• Serves as primary backup to the Member Services Associate, including vacation and sick time, covering all duties – with an emphasis on time-sensitive initiatives such as Classified Ad postings to OVMA’s website.
• Serves as Ontario Veterinary College (OVC) student ambassador, acting as the first point of contact for member outreach on campus by supporting the Manager of Member Services in organizing on-campus activities such as lunch and learn sessions and overall relationship building with future veterinarians. The Ambassador also liaises with OVC student veterinarians to collect contact information and promote the value of OVMA membership, responding to questions or requests for support by student veterinarians.
• Provides overall administrative support and assistance to the Manager of Member Services.

2. Member Programs

The Ambassador supports the administration of specific OVMA programs, including:

• Member recruitment and onboarding: Supports the Manager, Member Services in the development of the annual membership campaign.
• Oversees the member onboarding process to welcome new members to the Association, highlighting specific member benefits of interest.
• Supports the Manager, Member Services in the maintenance of vendor relationships, which includes overseeing the coordination and distribution of data on a set frequency to third party member service providers and provide membership verification to third party service providers when requested.

3. Office Support, Mail and Shipping

• The Ambassador oversees the association’s shipping and receiving capabilities by maintaining an inventory of Canada Post Expedited and next day Purolator shipping materials, collects/processes mail, date stamp and distribute to staff.
• Maintains a log of incoming cheques and payments by date, payer, and amount.
• Delivers outgoing mail to post office and schedule Canada Post pickups.
• Fulfills and mail OVMA publication orders as requested.
• Tracks publication inventory, ordering new materials as required.

4. Continuing Education

• The Ambassador oversees the CE Recognition program by regularly updating program assets such as the application form for OVMA’s website and promotes to members through NewsHound. This also includes receiving applications for recognition, verifying member status and eligibility of CE taken, followed by shipping plaques and/or year tiles to qualifying members.
• Keeps an up-to-date record of all CE statistics and inventory of tiles and plaques and sends CE Certificates for OVMA events, upon request.

5. Conferences and Events

• As the Ambassador for the association, the incumbent assists with conference registrations made via email and telephone, attends in-person events to provide a top-level client experience and, in coordination with the Manager, Events, works with the designated app developer to design and implement the conference app.
• Assists with OVMA booth set up and on-site conference coordination.

WHAT WE ARE LOOKING FOR:

• An outgoing, customer-focused ambassador with 3-4 years’ experience in administrative settings providing a top-level customer experience.
• A degree in business management or administration, marketing/sales hospitality/tourism, customer service or a combination of relevant education and experience.
• Superior interpersonal and communications skills, in different formats (phone, email, Zoom and in person).
• Extremely organized with experience balancing multiple projects and priorities.

WHY JOIN OVMA?

The Ontario Veterinary Medical Association (OVMA) is Canada's foremost veterinary association.

Our Mission:

Supporting veterinarians’ well-being and professional growth, to contribute to the advancement of animal and human health.

Thousands of veterinarians depend on us as their collective voice in the province. They also rely on us as their source for news, world-class continuing education, extensive practice management resources, and work-life balance and career advice. These services have been fundamental in helping practice owners, associates and students achieve their personal and professional goals.

To do this, we are motivated by our core values:

Integrity: We lead by example by taking pride in working honestly and doing what’s right.

Connection: We nurture relationships and build bridges between people, organizations, generations, and cultural groups so they can flourish.

Community: We are community builders and believe we are stronger together. We are enriched by the differences in the experience, background, and perspective that each person brings.

Innovation: We are trailblazers and lead the veterinary profession by remaining curious and doing things differently.

Care: We strive to make a positive impact on the world around us by taking care of each other, ourselves, and our planet.

OUR TEAM

Our team is comprised of a mix of experienced industry leaders and team members at all levels. Our drive to advance our mission, and our motto, “Making veterinarians’ lives better” is the thread that unites us. Doing so by embodying our values, making work fun, while continuing to grow and evolve is paramount. OVMA offers a variety of perks and benefits that support healthy work-life balance and continued development.

OVMA’s COMMITMENT TO DIVERSITY AND INCLUSION

The Ontario Veterinary Medical Association is committed to the principles of diversity and inclusion and rejects discrimination or harassment based on grounds such as race, colour, ancestry, ethnic origin, place of origin, age, creed, religion, sex, sexual orientation, gender identity, family status, marital status, or disability. Every human being deserves to be treated with dignity and respect.

The well-being of our society and our profession is vital. OVMA is committed to ongoing and active promotion and maintenance of diversity and inclusion in its membership, leadership, and organization; to ensure that its services are provided without bias; and to educating its members regarding the value of diversity and inclusion.

OVMA is committed to working with the Ontario Veterinary College to ensure that the principles of inclusivity and diversity are reflected in the equitable selection of students and to make veterinary education more accessible for underrepresented and minority groups. OVMA is also committed to working with the College of Veterinarians of Ontario to ensure that the principles of inclusivity and diversity are reflected in the licensing and regulation of Ontario’s veterinarians.