CLOSING: May 19, 2023

Land Acknowledgement

George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement

George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBC Vision

To be a college renowned for its inclusion, excellence, relevance, impact, and leadership.

Position Summary:

Under the direction of the Manager, the International Withdrawals and Refunds Officer monitors International Withdrawal/Refund inquiries and responds to all withdrawal and refund inquiries. Processes all withdrawals within Banner and prepares all refund information to be sent to Finance for processing, verifying adherence to Canadian anti-money laundering policies, as well as adhering to strict data and privacy protection regulations. Provides guidance to applicants, staff, and current students on international withdrawal policies and procedures, and international to domestic fees policies and processes.

Key responsibilities:

• 
  Prepares accurate refund payment requests.
  
• Submits refund requisitions in a timely manner to the GBC Finance Department.
  
• Provides guidance on College withdrawal and refund policies and procedures, in line with GBC Finance, MTCU, Scotiabank, and CIBC policies.
  
• Verifies all signatures on withdrawal and refund form with passport within OAS and/or WARM.
  
• Processes all international withdrawals within Banner.
  
• Coordinates with International Admissions Officers for individual applicant deferrals.
  
• Enters refund information in database and maintains the database to ensure accuracy of data.
  
• Coordinates and follows up with appropriate parties (such as Finance) on status of refunds.
  
• Supports responding to international withdrawal emails from applicants, students, agents, and third parties, when needed.
  
• Verifies forms are accurately completed by students and agents via email or within WARM.
  
• Other duties as assigned.

Educational and Experience Requirements:

• 
  Three-year diploma or degree from a recognized post-secondary institution in Business Administration or equivalent.
  
• Minimum two (2) years of office experience and direct experience with coordinating and processing financial transactions, specifically international refunds from various countries and regions.
  
• Direct experience working with Canadian anti-money laundering regulations.
  
• Experience with a Student Information System, such as Banner.
  
• Demonstrated intermediate knowledge of word processing, spreadsheets, and relational databases.
  
• Experience working in a team environment, preferably in an environment with service for international students, including providing a high level of customer service to diverse clientele in a high-volume educational setting, with demonstrated ability prioritize to meet deadlines.
  
• Experience working in a financial services setting is an asset.
  
• Fluency in written and oral English is required and proficiency in a second language of one of our major international student groups is considered a significant asset (in particular, Mandarin, Korean, Russian, Portuguese, Japanese, Spanish or Tagalog).

Skills and Attributes:

• Solid problem-solving skills; ability to troubleshoot and resolve conflict exercising tact, discretion and sound judgment; ability to prioritize.
  
• Excellent organizational and time management skills; ability to cope under pressure associated with the management of numerous high-volume tasks in a busy service environment; high level of accuracy and attention to detail.
  
• Ability to work independently and as a team member.
  
• Ability to work in an environment where diversity of people and situations are encountered.
  
• Demonstrated commitment to uphold the College’s priorities on diversity and equity.

Interview process may consist of a practical skills component.

Notes:

• The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
• First consideration will be provided to internal candidates in accordance with our Support Staff Collective Agreement.
• GBC employees please use https://adfs.georgebrown.ca/adfs/ls/IdpInitiatedSignOn.aspx to apply via our internal site using your GBC credentials for consideration prior to the internal closing date.

About Us:

George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

Why work here?

George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact TalentAcquisition@georgebrown.ca confidentially.