Job Description
This is a temporary, full time support staff position replacing a bargaining unit employee. This position will start as soon as possible and end March 29, 2024 - working 35 hours per week at an hourly rate of $33.38.
Reporting to the Associate Registrar, Student Support Systems & Data Assurance, the successful candidate will be responsible for registration of students in post-secondary International Programs and acting as a liaison with partner institutions.
Specific Accountabilities:
- Provides specialized student record services including assessing qualifications of prospective students, making admission decisions based on admission rules, and maintenance of Student Information System (SIS)
- Administers academic and financial policies by processing all documentation pertaining to registration, fee payments, course and program changes, withdrawals, refunds and grades
- Conducts credential audits to ensure eligibility for promotion and graduation
- Reviews and assesses transcripts to determine admission status
- Assists in the facilitation, coordination and implementation of services that support the ability of students to move from registration to graduation for domestic and international students
- Setup fees and programs, process registration and grade files for partner institutions using Generic Import
- Liaise with partner institutions to investigate and resolve student records’ issues
- Other duties as may be assigned
Qualifications:
- Minimum three-year post-secondary degree/diploma in Business Administration
- Minimum of 2 years demonstrated work experience in a position that advises clients on complex and specialized information, preferably in an educational environment
- Experience with Colleague and myLambton or similar platforms is considered an asset
- Active listener with the ability to demonstrate empathy
- Customer service focused with a desire to assist students with all their enrolment needs; flexibility in resolving issues
- A collaborative team player who takes personal accountability to deliver on what is expected in your role and you strive for excellence every day
- Comfortable working in a digital environment and you are committed to using technology to create an exceptional student experience
- You think broadly, celebrate diversity of thought, and respect the uniqueness of individuals
- Must be able to identify, investigate and remedy discrepancies
- Strong computer skills and demonstrated ability with applications developing and using spreadsheets, word processing, email, internet applications and complex financial/student database systems
- Ability to be resourceful, self-directed and an independent analytical thinker with excellent problem solving skills
- Excellent communication skills, written and oral, in order to clearly and credibly explain policies/procedures/guidelines to clients/students
- Strong attention to detail and accuracy
- Demonstrated professionalism and ability to handle confidential and sensitive material with tact and diplomacy, exercise discretion and good judgement at all times
Lambton College is committed to an inclusive, barrier-free selection process. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.
We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted.
Job Type: Full-time
Salary: $33.38 per hour