Our client is looking for an IT Help Desk Technician to join their team.

Responsibilities:

• Serve as the first contact with customers who need technical assistance via the phone or email
• Perform troubleshooting using different diagnostic techniques
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Provide needed information on IT products or services
• Keep record of problems and their resolution
• Follow-up with customers
• Provide feedback on processes and make recommendations on areas to improve
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
• Suggest improvements on procedures

Experience Level:

Intermediate Level

À propos d'Actalent:

Actalent relie la passion à la mission. Nos solutions de candidats talentueux et la performance de nos services produisent la valeur et les résultats, tout en apportant la compétence qui permet à nos clients de réaliser plus. Nos experts situés dans le monde entier inspirent au quotidien. Nous soutenons les initiatives essentielles en ingénierie et en sciences, par les expériences qui favorisent un développement continu. La différence, c’est nos gens. Actalent est une société d’exploitation d’Allegis Group, leader mondial des solutions de candidats talentueux.

L’entreprise souscrit au principe d’égalité d’accès à l’emploi et prendra en compte toutes les candidatures sans distinction de race, sexe, âge, couleur, religion, nationalité, statut de vétéran, handicap, orientation sexuelle, identité sexuelle, information génétique ou toute autre distinction protégée par la loi.

About Actalent:

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.