Job Description
Responsibilities:
- Delivering and coaching employees to provide excellent customer service and up-selling wine products
- Creating a relaxed and enjoyable environment for customers
- Managing product offering and inventory to ensure quality standards and continuous availability
- Hiring, training, and managing all store employees
- Ensuring the smooth and profitable operation of the restaurant, including maintenance and repair
- Following all laws, codes, and regulations
- Limited travel is required
Requirements:
- Two years of college education, four-year college degree preferred
- Five or more years of experience in hospitality or related industry
- Strong foundation in wine fundamentals preferred
- Ability to manage a team and conduct interviews
- Excellent customer service skills
- Ability to manage vendor relationships and knowledge of the wine distribution industry
- Basic understanding of restaurant economics and retail point-of-sale systems
- Proficient in Microsoft Office suite of products
- Must be able to lift and carry a standard case of wine
- The Restaurant Manager will work under the general supervision of a Regional General Manager or CEO and must be able to communicate effectively in English, be 19 years or older, have a fully functional sense of smell and taste, and pass the required Transport Canada screening.