Emergency Call Centre Operator Job at GardaWorld, Calgary, AB

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Job Description

Description


The Emergency Call Centre Operator is responsible for ensuring the client receives the service agreed to as stipulated in contract. If you have experience as a dispatcher and want to take it your career to the next level this is the position for you!


What you ll be doing

  • Answer calls on the security landline phone, mobile phones, intercom and radio system
  • Liaison with contractor security personnel and client regarding security activities, incidents, search programs, access control programs and overall safety
  • Monitor systems and alarms including, but not limited to:
    • Security systems
    • Fire alarm systems
    • Closed circuit television (CCTV) cameras; and
    • 911 emergency dispatch
  • Dispatch emergency calls to clients EH&S emergency service to manage fire, rescue, medical and the emergency command centre at all applicable sites.
  • Dispatch security alarms, events and activities to all sites
  • Report security incidents and ensure all incidents have been accurately documents in the system and reported to the appropriate individual
  • Track all alarms and resolve any alarms relating to card problems
  • Report on patrols using the shift report template and the electronic tour application
  • Participate in safety meetings
  • Generate attendance reports in the event of an emergency condition


What we offer

  • Starting wage $29.00 an hour
  • Medical benefits after 90 days
  • Career path planning and advancement opportunities
  • Paid on-the-job training
  • Ongoing training available
  • Corporate discounts


Qualifications to become an Emergency Call Centre Operator in Calgary

  • Valid Alberta Security License- we will help you get this
  • Fluent in both English and French
  • Hold a high school diploma or equivalent
  • Strong computer and typing skills, proficient with Microsoft Office
  • Able to pass a criminal background check
  • Experience with monitoring and operation of video and surveillance systems
  • Minimum 1 year experience in Control/Call Centre
  • Able to work 6 days on 6 days off 12 hour rotation. 1 rotation days 0600-1800 and 1 rotation 1800-0600
  • Position is located downtown- c-train access only.

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