Description

The Emergency Call Centre Operator is responsible for ensuring the client receives the service agreed to as stipulated in contract. If you have experience as a dispatcher and want to take it your career to the next level this is the position for you!

What you ll be doing

• Answer calls on the security landline phone, mobile phones, intercom and radio system
• Liaison with contractor security personnel and client regarding security activities, incidents, search programs, access control programs and overall safety
• Monitor systems and alarms including, but not limited to:
  • Security systems
  • Fire alarm systems
  • Closed circuit television (CCTV) cameras; and
  • 911 emergency dispatch

• Dispatch emergency calls to clients EH&S emergency service to manage fire, rescue, medical and the emergency command centre at all applicable sites.
• Dispatch security alarms, events and activities to all sites
• Report security incidents and ensure all incidents have been accurately documents in the system and reported to the appropriate individual
• Track all alarms and resolve any alarms relating to card problems
• Report on patrols using the shift report template and the electronic tour application
• Participate in safety meetings
• Generate attendance reports in the event of an emergency condition

What we offer

• Starting wage $29.00 an hour
• Medical benefits after 90 days
• Career path planning and advancement opportunities
• Paid on-the-job training
• Ongoing training available
• Corporate discounts

Qualifications to become an Emergency Call Centre Operator in Calgary

• Valid Alberta Security License- we will help you get this
• Fluent in both English and French
• Hold a high school diploma or equivalent
• Strong computer and typing skills, proficient with Microsoft Office
• Able to pass a criminal background check
• Experience with monitoring and operation of video and surveillance systems
• Minimum 1 year experience in Control/Call Centre
• Able to work 6 days on 6 days off 12 hour rotation. 1 rotation days 0600-1800 and 1 rotation 1800-0600
• Position is located downtown- c-train access only.