CLOSING: May 19, 2023

Land Acknowledgement

George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement

George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBC Vision

To be a college renowned for its inclusion, excellence, relevance, impact, and leadership.

Key responsibilities:

• 
  Oversee the Client meeting request process in Salesforce - responsible for checking and responding to all inquiries within 24-48 hours.
  
  • Review all requests for Entry Advising meetings and respond to basic questions.
    
  • Direct all valid meeting requests to Calendly for scheduling with Entry Advisors.
    
  • Monitor status of meeting requests and follow-up with clients where appropriate.
    
• Monitor Salesforce, Calendly, Outlook and Zoom connections to ensure all are running correctly and troubleshoot issues with the manager.
  
• Responsible for in person traffic at the St. James office, determining the needs of a potential client, and booking an appointment, re-directing to another area, or answering their questions.
  
  • Greet and welcome clients who enter Entry Advising office at St. James.
    
  • Control traffic inside the Entry Advising office and direct people to proper departments within the campus.
    
  • Capture client information to book appointments, or to track walk-in traffic.
    
  • Advise clients who have basic questions such as exemptions, general education guidelines, and offering Full-time and Continuing Education Calendars.
    
• Responds to email inquiries and tracks those inquiries.
  
• Other duties as assigned.

Educational and Experience Requirements:

• 
  Three-year diploma in Business Administration, Community Services, Public Relations, or other related fields.
  
• Minimum three (3) years’ experience in front-line customer service, preferably in post-secondary environment.
  
• Demonstrated proficiency in the use of communication and organizational platforms such as Excel, Outlook, Teams, Blackboard, Office 365, etc.
  
• Experience using Salesforce or other CRM tools is beneficial.

Skills and Attributes:

• Demonstrated understanding of and ability to develop and deliver advising support for learners with diverse needs and goals.
  
• Excellent problem solving and human relations skills.
  
• Demonstrated ability to work independently and as an effective team member.
  
• Good interpersonal, organization, and observation skills.
  
• Demonstrated communication, collaboration, teamwork, and interpersonal skills at a professional level.
  
• Demonstrated commitment to uphold the College’s priorities on diversity and equity.

Interview process may consist of a practical skills component.

Notes:

• The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
• First consideration will be provided to regular part time (RPT) support staff in accordance with the part time Support Staff Collective Agreement.
• GBC employees please use https://adfs.georgebrown.ca/adfs/ls/IdpInitiatedSignOn.aspx to apply via our internal site using your GBC credentials for consideration prior to the internal closing date.

About Us:

George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

Why work here?

George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact TalentAcquisition@georgebrown.ca confidentially.