At Spinify, we believe in using gamification to make work more fun and engaging. Our platform helps businesses increase productivity, drive revenue, and improve customer satisfaction by turning work into a game.

We are currently seeking a Customer Success Manager to join our growing team. In this role, you will ensure that our customers get the most out of our platform and achieve their desired outcomes. You will work closely with customers to develop and execute renewal strategies, identify and mitigate customer risks, and collaborate with teams to drive customer success and revenue growth. Experience with ChurnZero or similar software and Salesforce is required.

At Spinify, empathy and customer advocacy are vital to building successful customer relationships. Our ideal candidate will have a proven track record of putting the customer first and going above and beyond to ensure their success.

Responsibilities:

• Manage customer relationships to ensure high levels of satisfaction and retention
• Develop and execute renewal strategies to achieve revenue goals
• Identify and mitigate customer risks to prevent churn
• Collaborate with teams to drive customer success and revenue growth
• Use software to monitor and analyze customer behaviour and engagement
• Utilize Zendesk to manage customer inquiries

Experience:

• Customer success: 3 years (required)
• SaaS: 2 years (required)
• Customer retention: 3 years (required)
• Customer relationship management: 3 years (required)
• Zendesk: 2 years (preferred)
• Churnzero: 2 years (preferred)

Requirements

Requirements:

• Proven track record in a customer success management role
• Strong experience in a SaaS business is a MUST
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Familiarity with ChurnZero or similar software is desirable
• Experience with Zendesk is a bonus
• Experience with Microsoft Teams is a bonus
• Experience with Gong and Outreach is a bonus
• Experience with Salesforce is a requirement

Benefits

Benefits:

• Paid time off
• Work from home

• Schedule, Monday to Friday
• Opportunities for career growth and advancement
• A fun and dynamic work environment
• Fast-paced culture with a focus on innovation and excellence
• The opportunity to work with cutting-edge technology and innovative businesses

We strive to create a welcoming and supportive environment for all employees. Focused on transparency, open communication, and continuous learning and growth.

Hear what our customers have to say about Spinifiy:

• "Spinify has transformed our sales team's productivity and motivation. It's amazing to see how engaged they are with the platform."

• "Since implementing Spinify, our team's revenue has increased by 20%. We couldn't be happier with the results."

Spinify has been recognized for its excellence by industry experts, including G2 and Capterra. We are proud to have been awarded several awards on these platforms, including the High Performer and Best Value badges.