Hours per Week: 35

Salary Grade: Level M

Considered Canada's most beautiful University, Western's main campus spans 400 acres of Gothic-style buildings mixed with modern LEED-certified capital structures providing an idyllic environment for our community of scholars. The university is located in London, Canada, a safe, vibrant and welcoming community of more than 350,000 people serving as a regional medical and industrial hub for southwestern Ontario.

Facilities Management (FM) is responsible for the planning, development, construction, operation, maintenance and stewardship of all the buildings, infrastructure, sites and services within Western's campus community. FM works closely with campus partners to coordinate new construction and renovation projects as well as to complete maintenance, preventative maintenance and service requests. Our integrated Team provides excellence in creating and maintaining Western's facilities and in serving the community.

The Customer Service Representative provides daily front line service to all University students, faculty, staff and visitors utilizing Western’s Parking Services. The role ensures that an exceptional standard of customer service and consistent standard of parking control and services is delivered to University students, faculty, staff and visitors. The Customer Service Representative will act as a key resource to ensure communication and customer service needs are met and exceed customer expectations.

Education:

• 2 year college diploma; major in Business or office administration preferred

Experience:

• 2 years' customer service experience in an institutional setting
• Experience supporting large scale events and managing high volume inquiries preferred

Knowledge, Skills & Abilities:

• Demonstrated ability to work independently and effectively as a member of the team to achieve department goals
• Proven ability to work well under pressure and handle multiple conflicting priorities in a fast paced environment with frequent interruptions
• Demonstrated strong customer service skills to effectively handle inquiries and resolve issues in a professional and timely manner
• Excellent verbal and written communication skills and confidence dealing with a diverse client base
• Positive, outgoing attitude with genuine customer service orientation
• Proven ability to work in a dynamic environment where there are constant interruptions and changing deadlines
• Judgment, analytical and problem solving skills with a consultative and collaborative approach to addressing inquiries and issues
• Demonstrated analytical ability and basic understanding of key financial concepts such as reconciling, posting and journaling
• A strong record of teamwork with the motivation and ability to work independently with little supervision
• Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner
• Ability to work well under pressure and use good judgment in assessing difficult situations with potential conflict
• Demonstrated advanced knowledge of Microsoft Office Suite (Windows 7, Outlook, Excel, Word) and web based programs such as crystal reporting
• Able to build and maintain working relationships with other departments, key business partners and external agencies (i.e. contractors, businesses, visitors to campus)
• Ability to plan and coordinate parking for events of various sizes

Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at hrhelp@uwo.ca or phone 519-661-2194.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.