Job Description

Alberta Home Services is currently in search of Customer Service / Sales Representatives to join our 16 year Consumer's Choice Award winning team! We are seeking a part time employee, potentially moving to full time. Established in 1986, we are an exciting, growing and environmentally conscious company with an A+ rating with the Better Business Bureau.

The ideal candidate will be responsible to service new and existing customers, meet or exceed weekly and monthly targets while maintaining positive customer relationships. We are seeking a driven, friendly and professional individual that aligns with our company policies and procedures and contributes to the organisations overall goals.

Responsibilities:

· Answer inbound telephone calls & assist customers with inquiries in a timely fashion

· Make outbound calls for follow up customer satisfaction

· Determine customer requirements and expectations in order to recommend specific services

· Convert telephone inquiries into booked appointments

· Assist customers with customer care issues

· Enter company data accurately and efficiently

· Administrative duties such as filing, organising and sorting

· Answer customer inquiries through our company email platform

· Maintain a clean and enjoyable working environment

· Reporting customer updates, concerns or changes day to day to the Operations Manager

· Other duties as requested

Skills and Qualifications:

· High School Diploma/GED (minimum)

· At least one year of Call Centre experience recommended

· Must be available to work Saturdays

· High energy & positive attitude

· Excellent verbal and written communication skills in English

· Strong customer service skills

· General computer knowledge

· Reliability and punctuality

· Ability to work independently and within a team

· Accurate and efficient data Entry skills
· Own vehicle transportation is highly recommended (Our location is in the Foothills Industrial Park, no close public transportation).

Job Types: Full-time, Part-time, Permanent
Part-time hours: 30-40 per week

Salary: From $16.50 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift

Supplemental pay types:

• Bonus pay

Experience:

• Customer Service Call Centre: 1 year (preferred)

Language:

• English (preferred)

Work Location: One location

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