Job Description

Position: Customer Service

Location: Moncton, New Brunswick

Duration: 6+months

Hourly Rate: $19-20 CAD /hr.

Language: English & French

Job Description

Job Description Manage information technology and computer systems, ensure users IT issues are resolved within the agreed SLA,

Mandatory Skills:

• Excellent knowledge of technical management, information analysis and of computer hardware/software configuring and Laptop and desktop allocation/shipping to end users
• Expertise in data centre management and data governance
• Hands-on experience with computer installation
• IT Assets management and compliance for that location
• Hardware platform: Laptop/ Tablet/ Handheld device L2/L3 support.
• OS : Windows 10 OS , MAC OS, IOS ,Android
• Install, Configure & troubleshoot the deskside tools like Office (o365, MS teams, One drive, Outlook), conferencing tools like Webex, go to meeting etc.
• Email Client: Outlook install, configure and troubleshoot.
• Location compliance to be maintained ( Antivirus, patching, Disk encryption )
• Account specific compliance to be adhered and sustained.
• Location VIP support to be taken care: o Support VIP in establishing the conference calls( telecon/ video/ Dx80/ Spark ) and troubleshoot the connectivity issues. o Perform Daily , weekly Preventive maintenance on proactive basis to ensure the health of the IT assets owned by the VIP
• Coordinate with Domain team/ Vendor / OEMs to resolve the issues
• Good Communication skill

Job Type: Full-time

Pay: $19.00-$20.00 per hour

Benefits:

• Dental care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Moncton, NB: reliably commute or plan to relocate before starting work (required)

Experience:

• Help desk: 2 years (required)
• Call center: 2 years (required)
• CSR: 2 years (required)
• Customer service: 2 years (required)

Language:

• English (required)
• French (required)

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