Customer Service job at Innova AM Enterprise solution Inc. in Moncton, NB

Position: Customer Service

Location: Moncton, New Brunswick

Duration: 6+months

Hourly Rate: $19-20 CAD /hr.

Language: English & French

Job Description

Job Description Manage information technology and computer systems, ensure users IT issues are resolved within the agreed SLA,

Mandatory Skills:

Excellent knowledge of technical management, information analysis and of computer hardware/software configuring and Laptop and desktop allocation/shipping to end users
Expertise in data centre management and data governance
Hands-on experience with computer installation
IT Assets management and compliance for that location
Hardware platform: Laptop/ Tablet/ Handheld device L2/L3 support.
OS : Windows 10 OS , MAC OS, IOS ,Android
Install, Configure & troubleshoot the deskside tools like Office (o365, MS teams, One drive, Outlook), conferencing tools like Webex, go to meeting etc.
Email Client: Outlook install, configure and troubleshoot.
Location compliance to be maintained ( Antivirus, patching, Disk encryption )
Account specific compliance to be adhered and sustained.
Location VIP support to be taken care: o Support VIP in establishing the conference calls( telecon/ video/ Dx80/ Spark ) and troubleshoot the connectivity issues. o Perform Daily , weekly Preventive maintenance on proactive basis to ensure the health of the IT assets owned by the VIP
Coordinate with Domain team/ Vendor / OEMs to resolve the issues
Good Communication skill

Job Type: Full-time

Pay: $19.00-$20.00 per hour

Benefits:

Schedule:

Ability to commute/relocate:

Moncton, NB: reliably commute or plan to relocate before starting work (required)

Experience:

Language: