Customer Service Job at Innova AM Enterprise solution Inc., Moncton, NB

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Job Description

Position: Customer Service

Location: Moncton, New Brunswick

Duration: 6+months

Hourly Rate: $19-20 CAD /hr.

Language: English & French

Job Description

Job Description Manage information technology and computer systems, ensure users IT issues are resolved within the agreed SLA,

Mandatory Skills:

  • Excellent knowledge of technical management, information analysis and of computer hardware/software configuring and Laptop and desktop allocation/shipping to end users
  • Expertise in data centre management and data governance
  • Hands-on experience with computer installation
  • IT Assets management and compliance for that location
  • Hardware platform: Laptop/ Tablet/ Handheld device L2/L3 support.
  • OS : Windows 10 OS , MAC OS, IOS ,Android
  • Install, Configure & troubleshoot the deskside tools like Office (o365, MS teams, One drive, Outlook), conferencing tools like Webex, go to meeting etc.
  • Email Client: Outlook install, configure and troubleshoot.
  • Location compliance to be maintained ( Antivirus, patching, Disk encryption )
  • Account specific compliance to be adhered and sustained.
  • Location VIP support to be taken care: o Support VIP in establishing the conference calls( telecon/ video/ Dx80/ Spark ) and troubleshoot the connectivity issues. o Perform Daily , weekly Preventive maintenance on proactive basis to ensure the health of the IT assets owned by the VIP
  • Coordinate with Domain team/ Vendor / OEMs to resolve the issues
  • Good Communication skill

Job Type: Full-time

Pay: $19.00-$20.00 per hour

Benefits:

  • Dental care

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Moncton, NB: reliably commute or plan to relocate before starting work (required)

Experience:

  • Help desk: 2 years (required)
  • Call center: 2 years (required)
  • CSR: 2 years (required)
  • Customer service: 2 years (required)

Language:

  • English (required)
  • French (required)

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