ICR is recruiting for a Concierge on behalf of our client.
This position is responsible for providing an outstanding experience to our residents, guests and vendors. Our guests’ complete satisfaction while in their home away from home is our number one goal.
Essential Functions
Achieve sales goals for new business.
Receive all incoming reservation inquiries and convert to bookings.
Input guest and client data into CRM HubSpot.
Research housing options and provide quotes for corporate housing based on potential guest needs.
Enter sold reservation into PMS, Barefoot and book into apartment delivering all information and work orders to the appropriate people in a timely manner.
Send guests and clients all required paperwork for booking and arrival.
Manage and follow up with all guest and potential guests and quotes, calls, and emails.
Process and maintain guests/client files.
Attend client meetings with Account Executive as requested.
Coordinate Guest Requests: Take all calls concerning maintenance and special requests. (Example: furniture requests, extra housekeeping, special-billing procedures). Call in request to the correct company. (Property, Telephone, Cable, etc). Manage and follow up to be sure that the request was completed.
Manage and coordinate all maintenance requests with suppliers for resolution for guest. Log, and follow up on all issues and confirm with guests all resolutions are to guest’s satisfaction.
Prepare all welcome information (Check In Package) for guests; arrival details, keys and parkade door openers, parking passes and any other relevant branded material.
Communicate effectively with all building staff; Daily communication regarding reservations and customer inquiries is essential.
Assist Building and Property Manager in day to day operations.
Any additional projects or duties as assigned.
Due to the seasonal/cyclical nature of our business, employees are asked from time to time to help out in other departments at various times throughout the year.
Requirements
Secondary degree
Ability to handle pressure while still maintaining a positive attitude
Ability to work with both guests and owners and still be able to multi-task
Computer Savvy – Must have at least 5 years’ experience with working on computers and understating Office 365
Hospitality Background of at least 3 years, this can include hotel, residential, long term stays.
Understanding of local laws pertaining to long term rentals
Ability to work after hours and be on call during the weekend rotation
Be a problem solver, think outside the box, and come to your manager with a problem and solution
Be able to maintain guest and staff confidentiality at all times.
Our clients has a comprehensive benefits package, which includes pension, long term disability and life insurance.
Job Type: Full-time
Salary: $45,000.00-$50,000.00 per year
Schedule:
Work Location: In person
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