Hiring Full Time Bilingual French Call Centre Customer Service Agents - Work from Home

Are you looking for a company you can believe in and are ready to put 100% effort into making things happen?

Are you looking for a company that BELIEVES IN YOU and wants to help you take care of your career goals?

Are you able to do what is necessary to achieve YOUR personal goals?

Do you want to learn, grow, produce and be respected by your peers for the talents you bring to the organization?

We are looking for energetic and professional individuals with great attention to detail to join our team.

We provide paid-training, great on-going support and health and dental benefits/RRSP upon completion of probation.

Key Responsibilities

• Managing inbound phone calls from our clients (we are not a telemarketing centre)
• Professionally greet callers, provide and request required information
• Relay and route critical messages to on-call personnel by prioritizing emergency calls
• Responding to customer requests professionally and with accurate information

General Job Requirements

• A friendly and upbeat voice and a positive attitude
• Good grammar and spelling as well as a professional demeanor
• Computer skills in a Windows-based environment
• Punctual with great attendance
• Fast learner and be able to type well (at least 35 words per minute)
• High school or equivalent (Preferred)
• Be a 'team player'!

Our positions requires candidates that are very detail oriented and process information logically. We handle calls for a large number of accounts and so there is always a lot of activity and new challenges to face and resolve daily!

Our Benefits include:

• RRSP with (company matching)
• Dental Insurance
• Health Insurance
• Paid Time Off
• Vision Insurance

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Shifts Offered:

• Full Time (40 hours) work week
• Tue-Sat 9p-6a EST

Training:

We will be training you remotely via zoom.

Training will last approximately 4 weeks during evening hours.

Experience:

• Customer Service: 1 year (Required)
• Call Centre Experience: 1 year (Preferred)

Education:

• Secondary School (Required)

Speed Test

Before applying, please conduct a free speed test online. As stated, you will NOT be able to work off Wi-Fi, HOWEVER, for this speed test, you can use Wi-Fi on your smart phone, tablet or personal computer.

Instructions:

• Make sure you are connected to Wi-Fi and not cellular.
• Go to fast.com on any browser. The test will begin to load automatically. Let it run until it gives you a final download speed.
• When download speed is final, click "Show More Info" to begin testing upload speed.
• Keep your Download and Upload speeds handy in the event that the manager contacts you regarding the position.

To Apply:

• Click Apply Now and answer any questions provided.
• We will be in contact with you with the next steps, which will include Indeed Assessments that will be sent to you via email / your Indeed account. You must complete the assessments to proceed to the next step.

We look forward to hearing from you!