Job Description
Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.
We’re looking for our next Administrator, Deposits. Could It Be You?
The purpose of the Administrator, Deposits is to facilitate and support the progression of Guaranteed Investment Certificate (GIC) life-cycle through proper management of documentation. This includes new and closed accounts’ document handling and providing a wide range of support services to our clients, brokers and agents.
What’s it like working as an Administrator, Deposits?
Administrator, Deposits will report to the Account Manager, Deposit Services. Administrator, deposits will be responsible for performing the day-to-day functions in the processing of the purchases, redemptions, and re-registrations of GICs along with providing a high level of customer service to our clients, brokers, and agents.
Need more details? Keep reading...
Responsibilities include:
- Processing Guaranteed Investment Certificate (GIC) applications received by reconciling the attached deposit slips with the bank inputting them into the GIC system (Portfolio Plus) and providing confirmations in a timely manner.
- Ensuring that GICs are processed accurately and AML requirements are met for each client or exceptions are obtained
- Processing received cheques for new GICs or additions to existing ones. Maintaining and organizing of files including some hard and soft copies.
- Responding to brokers and agent requests. Process fax, email and letters/instructions in a timely manner.
- Internal and external communication, correspondence, cheque production, and bulk mailing out of payments.
- Daily reconciliation of the GIC account to the bank identifying outstanding recording items that need to be followed up with the assigned bank or the accounting department.
- Produce commission statements, payments and principal and interest payments as well as Portfolio Plus generated reports within a specified time frame.
- Preparing and processing the monthly reconciliation files for CTC’s nominee GIC agents.
- Escalating issues to Manager when necessary.
- Ensuring time sensitive functions are performed (time management).
- Scanning and updating digital files.
- Providing files to auditors as necessary.
- Perform ad-hoc duties as assigned by management.
- Processing orders via external systems such as CANNEX.
- Process internal deposits and returned items on a timely basis
- Process incoming and outgoing Swift payments, and use other functionality of the RBC Express banking system
- Process daily clearing and EFT transactions, including returns and manual payments
So are YOU our next Administrator, Deposits? You are if…
- You have Post-Secondary education in Business Administration, Accounting and Finance, Mortgages, Financial planner, Pension and Benefits plans.
- You have 1-2 years of experience in GIC, RRSP processing experience in a financial environment, bank, insurance, mutual fund is preferred.
- Brownie points if you have completed the Canadian Securities Course (CSC).
- You have these ideal personal attributes for the role:
- Strong analytical skills and acute attention to detail. Data entry skills are valuable to the role.
- Solid team player who is motivated in achieving group success. Capable of handling multiple tasks and meeting stringent deadlines.
- Tactful, diplomatic and politely persistent. Communication is a key to success in this role.
- Self-motivated, confident and capable of working both independently and in a team environment.
- Bring a positive, can-do attitude to our organization, using creative solutions to solve problems.
- Work well in a dynamic and fast paced environment with the ability to navigate through organizational change.
- You will bring a positive, can-do attitude to our organization, using creative solutions to solve problems.
- You’re able to establish and build on healthy working relationships with your team and peers.
- You use open communication and collaboration to solve problems and manage deliverables.
Working conditions:
- Normal office environment.
- Moderate job stress related to meeting tight deadlines, multi-tasking multiple priorities, and client service requests.
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard and mouse.
Sounds like you? Click below to apply!
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
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