Job Description
As a global IT and business consulting services leader, CGI is committed to our mission of helping our clients succeed through outstanding quality, service and continue their evolution towards modern management. These are exciting times for CGI and we are looking for talented individuals like you to leverage emerging technologies and Agile methodologies for our clients. If you are interested in being part of a team where you will support our diverse client base in day to day operations, and be involved in unique projects; the CGI Device Management & Engineering (DME) team puts you on the leading edge of the IT industry where you can make a difference.
As an Endpoint Administrator, you will be working on initiatives for various clients who represent multiple industries. This role will require communication and interaction with multiple internal and external teams to ensure activities are clearly defined and follow industry best practices. With the Device Management and Engineering (DME) team you will troubleshoot issues and implement new enhancements to achieve targeted results for our clients. If you have experience with Windows, endpoint management tools, image creation, application packaging, or any combination of the above, and are excited about continuous learning opportunities we want to hear from you.
Insights you can act on
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Your future duties and responsibilities
- Day to day operational activities executing our endpoint management services to the assigned clients
- Support solutions and technologies exceeding our clients expectations for reliability, performance and growth
- Participate in conversations, meetings, knowledge sharing sessions with the team and our clients
- Assist with the design and implementation of solutions for endpoint management that meet client requirements and industry best practices
- Document client processes, requirements, design and solution builds
Required qualifications to be successful in this role
- 3+ years of endpoint administration experience
- College or University diploma in computer science
- Open minded lifelong learner who will help drive technical and procedural evolution
- Experience and knowledge in Microsoft Endpoint Configuration Manager (MECM / MEM / SCCM)
- Knowledge and technical experience with Windows 10 and Windows 11
- Skilled in ITIL best practices for ticket management (ex: Change Records, Requests, Incidents)
- Aptitude for application and system level support and troubleshooting
- Independent worker that requires little supervision beyond initial scope expectation and transfer of requirements
- Excellent communication skills in English and/or French, speaking and writing
Desired Qualifications
- Knowledge of modern enterprise technologies and platforms (ex: Intune, Autopilot, Nanoheal, Patch my PC, Azure AD)
- Technical experience with MacOS / iOS / Android
- Skilled in one or more scripting tools (ex: PowerShell, PS Application Deploy Toolkit)
- Active Directory administration for endpoint management (ex: Creation and management of Group Policies and Organizational Units (OU))
#LI-AS24